FAQ / Frequently Asked Questions
Find answers to frequently asked questions about shipping, delivery and returns at Verona Design House. Explained quickly, clearly and helpfully.
Postage & Delivery
How will my order be dispatched?
We use DHL Express for our climate-friendly deliveries. Your order will be packed quickly – orders received before 2 pm usually leave our warehouse the same day and generally arrive within 1–2 working days.
How can I track my order?
As soon as your order has been dispatched, you’ll receive a tracking number by email, which you can use to track your delivery at any time. If you haven’t received a tracking number, please feel free to contact us – we’ll be happy to help you straight away.
Are there any delivery or return costs?
No, it’s free for you.
What can I do if I’ve given the wrong delivery address?
If you have provided an incorrect delivery address, please get in touch within one hour of placing your order via our contact form, by email or by telephone. If your order has not yet been dispatched, we will be happy to update the address for you.
I have received a damaged parcel
We’re sorry to hear that! If your parcel arrives damaged, please get in touch with us straight away – by email, phone or via our contact form. We’ll find a suitable solution quickly and reliably.
Which countries does VDH deliver to?
We currently deliver exclusively within Germany. We’re already working on expanding our services to other countries and marketplaces – coming soon to an area near you.
Returns & Refunds
What should I do if there is a missing item or damage?
If you’re not happy with your product, you can return it within 30 days with no hassle – no need to give a reason. If your item arrives damaged, please contact our customer support team directly. We’ll quickly find a solution that suits you.
How does the returns process work at VDH?
If you wish to return or exchange an item, please contact us first. We will then provide you with a return label, and you can send the items back to our warehouse. Once we have received them, we will carefully check the condition of the items and refund the amount to you within 5–10 working days.
How does the refund of my purchase amount work?
As soon as your return has arrived at our warehouse and been checked, we will refund the purchase amount to your original payment method within 5–10 working days. If you have any questions, our customer support team is always on hand to help.
Can I return several orders together?
Yes, you’re welcome to return several orders in one parcel – please contact us beforehand and provide both order numbers. This will enable us to process your return quickly and accurately.
Will I have to pay delivery charges if I return an item?
No, it’s free for you.
Payment
What payment methods are available?
You can pay securely and conveniently with us – using PayPal, Klarna, Apple Pay, or a debit or credit card. Simply choose the payment method that suits you best.
How do I get a copy of my invoice?
Your invoice will be sent automatically by email as soon as your order is complete. If you haven’t received it, simply get in touch with us – we’ll be happy to send you a copy.
Sustainability
What does sustainability mean at Verona Design House?
For us, sustainability begins with products that are not designed to be short-lived. Our products are handcrafted in Europe from hand-blown glass and designed as durable design objects. We do not view sustainability as a one-off promise, but as an ongoing commitment to shaping our materials and processes in a more conscious way, step by step.
How does the product design contribute to a long service life?
For example, our lights always feature a standard E27 socket. The bulb can therefore be replaced separately from the light fitting and chosen to suit the required brightness, light colour and personal needs. This means that if a bulb is faulty or you wish to use a different one, there is no need to replace the entire light fitting.
How does VDH pack and dispatch its goods?
Glass requires particularly reliable protection during dispatch. That is why we package our products in a way that is both sturdy and safe for the product, whilst using only as much packaging material as is necessary to ensure safe transport. At the same time, we are constantly reviewing how we can reduce unnecessary packaging components and make more sensible use of materials.
Why are the products handmade exclusively in Europe?
The glass used in these products is mouth-blown in European workshops. The individual components are then assembled by hand to form a complete product. Manufacturing in Europe allows for close coordination with the workshop and supports our high standards in terms of design, craftsmanship and quality control. Minor variations in colour and shape are part and parcel of the artisanal character of each piece.
designed in frankfurt